Frequently Asked Questions
Find answers to common questions about our outdoor gear and services
How do I determine the right size for my outdoor jacket?
We provide a detailed size chart on every product page. We recommend measuring your chest and arm length to compare against our specifications for the best fit.
Are your hiking boots waterproof?
Many of our boots feature specialized waterproof membranes and treated leather. Please check the 'Technical Specs' section on the product page for specific water-resistance ratings.
How should I clean my camel outdoor gear?
Most technical apparel should be washed on a gentle cycle with mild detergent. Avoid fabric softeners as they can damage breathable coatings.
Do you offer a warranty on your equipment?
Yes, we offer a limited 12-month warranty against manufacturing defects on all performance outerwear and footwear.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery.
Do you ship internationally?
Yes, camel outdoor ships to over 50 countries worldwide. Shipping costs and delivery times vary by location.